Privacy Policy

1. Introduction

Prenex Digital ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Company name and job title
• Mailing address and billing information
• Professional background and qualifications
• Project requirements and business needs
• Communication preferences

2.2 Technical Information

When you visit our website, we automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our site
• Referring website and search terms
• Cookies and similar tracking technologies

2.3 Business Information

For our consulting services, we may collect business-related information including project specifications, technical requirements, financial data (when relevant to projects), and other information necessary to provide our services effectively.

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our consulting services
• Communication: To respond to inquiries, provide updates, and send service-related notifications
• Business Operations: To process contracts, manage projects, and handle billing
• Marketing: To send newsletters, promotional materials, and relevant industry insights (with your consent)
• Website Improvement: To analyze website usage and enhance user experience
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and other illegal activities

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers are bound by confidentiality agreements and may only use your information for the specific services they provide to us.

4.2 Business Partners

With your explicit consent, we may share information with business partners for joint projects or collaborative services that benefit you.

4.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL encryption for data transmission
• Secure servers and database protection
• Access controls and authentication protocols
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Client Data: Retained for the duration of our business relationship plus 7 years for legal and compliance purposes
• Marketing Data: Retained until you opt out or for 3 years of inactivity
• Website Analytics: Retained for 26 months
• Support Communications: Retained for 2 years

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this by contacting us directly or updating your account information.

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to legal and business requirements.

7.4 Marketing Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. International Data Transfers

As a global consulting firm, we may transfer your personal information to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms to protect your data.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and update the "Last Updated" date. For material changes, we will provide additional notice, such as email notification or a prominent website notice.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of the State of California and applicable federal laws of the United States. Any disputes arising from this policy will be subject to the jurisdiction of the courts in San Francisco, California, unless otherwise required by applicable privacy laws in your jurisdiction.

15. Additional Rights by Region

15.1 European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, data portability, and the right to lodge a complaint with a supervisory authority.

15.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

15.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have specific rights under your local privacy laws, please contact us to exercise those rights.