Terms of Service
These terms govern your use of Prenex Digital's services. Please read them carefully before engaging our services.
Last Updated: September 25, 2025
Effective Date: September 25, 2025
Definitions
In these Terms of Service, the following definitions apply:
- "Company," "we," "us," or "our" refers to Prenex Digital
- "Services" refers to all digital services, consulting, and solutions provided by Prenex Digital
- "Client," "you," or "your" refers to the individual or entity engaging our services
- "Agreement" refers to these Terms of Service and any accompanying service agreements
- "Intellectual Property" includes but is not limited to trademarks, copyrights, patents, and trade secrets
Acceptance of Terms
By engaging with Prenex Digital's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Prenex Digital.
If you do not agree with any part of these terms, you must not use our services. Your continued use of our services constitutes acceptance of any updates or modifications to these terms.
Services Provided
Prenex Digital provides digital consulting, development, and technology solutions including but not limited to:
- Digital strategy and consulting
- Web and mobile application development
- Software development and integration
- Digital transformation services
- Technology consulting and advisory services
- Project management and implementation
All services are provided subject to separate service agreements and project specifications agreed upon between Prenex Digital and the client.
Client Responsibilities
Clients engaging with Prenex Digital agree to:
- Provide accurate and complete information necessary for service delivery
- Respond to requests for information and feedback within reasonable timeframes
- Comply with all applicable laws and regulations
- Respect intellectual property rights of Prenex Digital and third parties
- Make timely payments according to agreed payment terms
- Provide necessary access to systems and resources as required for service delivery
Failure to meet these responsibilities may result in project delays, additional costs, or termination of services.
Payment Terms
Payment terms are specified in individual service agreements. General payment conditions include:
- Payment Schedule: As outlined in project agreements
- Late Payments: May incur interest charges and service suspension
- Currency: All prices quoted in GBP unless otherwise specified
- Taxes: Client responsible for applicable taxes unless included in quotation
- Disputes: Payment disputes must be raised within 30 days of invoice date
Prenex Digital reserves the right to suspend or terminate services for non-payment after appropriate notice.
Intellectual Property
Intellectual property ownership is governed by the following principles:
Client-Owned IP
- • Client's existing trademarks and brand assets
- • Client-specific content and data
- • Custom developed solutions (as specified in agreements)
Prenex Digital IP
- • Proprietary methodologies and frameworks
- • Pre-existing tools and technologies
- • General knowledge and expertise
Specific intellectual property arrangements are detailed in individual service agreements.
Confidentiality
Prenex Digital maintains strict confidentiality regarding client information:
- All client information is treated as confidential unless publicly available
- Non-disclosure agreements may be executed for sensitive projects
- Employee access to client information is on a need-to-know basis
- Client data is protected using industry-standard security measures
- Confidentiality obligations survive termination of service agreements
Clients are similarly expected to maintain confidentiality regarding Prenex Digital's proprietary methods and information.
Limitations of Liability
To the maximum extent permitted by law, Prenex Digital's liability is limited as follows:
- Total Liability: Limited to the total amount paid by client for the specific service
- Indirect Damages: Not liable for consequential, incidental, or indirect damages
- Business Interruption: Not liable for lost profits or business interruption
- Third-Party Services: Not liable for failures of third-party services or integrations
These limitations apply regardless of the theory of liability, whether based on warranty, contract, statute, tort, or otherwise.
Termination
Service agreements may be terminated under the following conditions:
By Client
- With written notice as specified in service agreement
- Payment for completed work and committed resources
- Return of confidential information
By Prenex Digital
- For non-payment after appropriate notice
- For breach of terms after opportunity to cure
- For convenience with appropriate notice
Upon termination, both parties retain their respective intellectual property rights and confidentiality obligations remain in effect.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Questions About These Terms?
If you have any questions about these Terms of Service, please don't hesitate to contact us.
These Terms of Service are effective as of September 25, 2025. Prenex Digital reserves the right to update these terms at any time with appropriate notice to clients.